Returns & Exchanges
At Caswell-Massey®, we stand behind the quality of our heritage formulas. If you are not completely satisfied with your purchase, we offer returns or exchanges on products in new or gently used condition within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid USPS return shipping label.
Pack and Ship
Securely pack the items in their original packaging, attach the return label to the outside of the box, and drop it off at any authorized postal location.
Processing and Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing