Frequently Asked Questions
Everything you need to know about America's Original Apothecary.
Where are Caswell-Massey products manufactured?
We take great pride in our heritage; the majority of our soaps, fragrances, and body care products are proudly made in the United States using high-quality solar power and traditional methods.
Are your products tested on animals?
No. Caswell-Massey is committed to ethical beauty. We are a cruelty-free brand and do not test any of our formulations or ingredients on animals.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened items within 30 days of delivery for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our apothecary goods worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your soaps and fragrances paraben-free?
Yes, our modern formulations are free from parabens, sulfates, and phthalates, ensuring a safe and luxurious experience for all skin types.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.